PRIVACY POLICY

January 13, 2021

WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA?

Data Controller: BODEGAS E. MENDOZA, S.L.U.
Vat Number: B03279379
Address: Camino del Romeral, 42, CP 03580 Alfaz del Pi – Alicante
Phone: (+34) 965 888 639
Email: clientesweb@bodegasmendoza.com
Registration data in the Commercial Register: RM Alicante. Sheet: A-15.807 Volume: 1.491 Page: 1

WHAT TYPE OF DATA DO WE PROCESS?

Depending on the products, services, or features you wish to enjoy at any given moment, we will need to process different data. Generally, such data will be, depending on the case, as follows:

  • Your identifying data (For example: your name, surname, language, country from which you interact with us, contact details, etc.)
  • Economic and transactional information (For example: your payment or card data, information about your purchases, orders, returns…).
  • Connection, geolocation, and navigation data (if you interact with us from your mobile, for example).
  • Información comercial si estuviera suscrito a nuestra newsletter.
  • Data about your tastes and preferences.

Remember that when we ask you to fill in your personal data to give you access to some functionality or service on the website, we will mark some fields as mandatory, as they are data we need to provide the service or give you access to the requested functionality.
Please note that if you choose not to provide us with such data, it may be that you cannot complete your registration as a user or that you cannot enjoy those services or functionalities.

FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA?

Depending on how you interact with our website, we will process your personal data for the following purposes:

1. To develop, comply with, and execute the Purchase Agreement
This purpose includes processing your data primarily to:

  • Contact you regarding updates or informative communications related to the purchased products, including sending quality surveys about the supplied products.
  • Manage the payment of the products you purchase, regardless of the payment method used.
  • Activate necessary mechanisms to prevent potential fraud against you and against us during the purchase process. If we consider that the transaction may be fraudulent, this processing may result in blocking the transaction.
  • Manage possible returns once you have made a purchase and manage requests for information on the availability of different products.
  • Invoice and provide tickets, invoices, and any other document evidencing payment for purchases made on our Platform.

2. To address requests or applications made through the various means incorporated into our Platform.
We only process the personal data strictly necessary to manage or resolve your request or application.

3. For marketing purposes.
As long as you subscribe to our newsletter, your personal data will be used for periodic company newsletters.

Remember that you can unsubscribe from the newsletter at any time and at no cost by communicating it to BODEGAS E. MENDOZA at the email clientesweb@bodegasmendoza.com.

4. Usability and quality analysis to improve our services (Cookies)
If you access our Platform, we inform you that we will process your browsing data for analytical and statistical purposes, i.e., to understand how users interact with our Platform and thus be able to make improvements to it. Occasionally, we also conduct quality actions and surveys to understand our customers’ and users’ satisfaction levels and detect areas where we can improve.

WHAT IS THE LEGITIMACY FOR PROCESSING YOUR DATA?

The legal basis that allows us to process your personal data depends on the purpose for which we process them. Thus, we will find different legal bases according to the following purposes:

1. Development, fulfillment, and execution of the purchase agreement.
Processing your data is necessary for executing the purchase agreement that binds us to you. We understand that processing this data benefits all parties involved when making a purchase payment, particularly for you, as it allows us to implement appropriate measures to protect you against fraud attempts by third parties.

2. Customer Service.
We consider we have a legitimate interest in addressing requests or inquiries you make through the various contact means available. We understand that processing this data is also beneficial for you as it allows us to adequately assist and resolve the inquiries made. When you contact us, particularly to manage incidents related to the product purchased through the Platform, processing is necessary to execute the purchase agreement. When your inquiry is related to exercising the rights we inform you about below or with claims related to our products or services, what legitimizes us to process your data is compliance with legal obligations on our part.

3. Marketing.
The legitimate basis for processing your data for marketing purposes is the consent you give. For example, when you agree to receive personalized information through various means, authorize the sending of newsletters, or accept the legal bases to participate in a promotional action.

To show you personalized information, we consider that we have a legitimate interest in profiling with the information we have about you (browsing you perform, preferences, or purchase history) and the personal data you have provided us with, such as age range or language, as we understand that processing this data also benefits you by allowing you to improve your user experience and access information according to your preferences.

4. Usability and quality analysis
We consider we have a legitimate interest in analyzing the Platform’s usability and the user’s satisfaction level, as we understand that processing this data also benefits you because the purpose is to improve the user experience and provide a higher quality service.

HOW LONG WILL WE KEEP YOUR DATA?

1. Development, fulfillment, and execution of the purchase agreement.
We will process your data for as long as necessary to manage the purchase of the products or services you have acquired and subsequently for the legally established periods to comply with our tax obligations. Sometimes, we will only process certain data until you decide, such as payment data (credit card) that you have requested us to store for future purchases.
2. Customer Service
We will process your data for as long as necessary to address your request or application.
3. Marketing
We will process your data until you unsubscribe or cancel your newsletter subscription. If you participate in promotional actions, we will keep your data for six (6) months after the action ends. Regardless of whether we process your data for the strictly necessary time to fulfill the corresponding purpose, we will subsequently keep them duly stored and protected for as long as responsibilities arising from the processing may arise, in compliance with the current regulations at each moment. Once the possible actions in each case expire, we will proceed to delete the personal data.

WILL WE SHARE YOUR DATA WITH THIRD PARTIES?

To fulfill the purposes indicated in this Privacy Policy, it is necessary for us to give access to your personal data to third parties who support us in the services we offer you and are detailed below:

  • Financial entities
  • Providers of technological services
  • Providers and collaborators of logistics, transportation, and delivery services

WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?

We commit to respecting the confidentiality of your personal data and guaranteeing the exercise of your rights. You can exercise them at no cost by sending us an email to our address bodegas-mendoza@bodegasmendoza.com, ssimply indicating the reason for your request and the right you wish to exercise.

If we consider it necessary to identify you, we may request a copy of a document proving your identity. In particular, regardless of the purpose or legal basis under which we process your data, you have the right to:

  • Request access to the data we have about you.
  • Request that we rectify the data we already have. Please note that by actively providing us with your personal data by any means, you guarantee that it is true and accurate and commit to notifying us of any change or modification to them.
  • Request that we delete your data when they are no longer necessary for the purpose for which we need to process them as informed above, or when we no longer have legitimacy to do so.
  • Request that we limit the processing of your data, which implies that in certain cases, you can request that we temporarily suspend the processing of data or keep it beyond the necessary time when you may need it. If you have provided your consent for processing your data for any purpose, you also have the right to withdraw it at any time.
  • Moreover, when the processing of your data is based on our legitimate interest, you also have the right to object to the processing of your data. Lastly, we inform you of your right to file a complaint with the relevant data protection authority, particularly the Spanish Data Protection Agency https://www.agpd.es/portalwebAGPD/index-ides-idphp.php

CHANGES TO THE PRIVACY POLICY.

We may modify the information contained in this Privacy Policy when we deem it appropriate. If we do, we will notify you through different means on the Platform or even communicate it to your email address when the change in question is significant for your privacy so that you can review the changes, evaluate them, and, where appropriate, oppose or unsubscribe from any service or functionality.

INFORMATION ABOUT COOKIES

We use cookies and similar devices to facilitate your navigation on the Platform, understand how you interact with us, and, in certain cases, show you advertising based on your browsing habits. Please read our Política de Cookies pto learn more about the cookies and similar devices we use, their purpose, and other information of interest.